Backstage Experience
Australia Concert Dates

WHAT IS A BACKSTAGE EXPERIENCE?
The Backstage Experience is an event held at most Keith Urban shows exclusively for invited guests, including 4 - 8 Monkeyville winners! This is an opportunity to go backstage for a group photo with Keith, see a behind the scenes video of the making of Keith's Tour, and sit in on a special in-person acoustic performance by Keith! Personal cameras and items for autograph will NOT be allowed backstage.

The Backstage Experience consists of a group photo with the other Monkeyville citizens, then members will be escorted to the backstage room to watch a 15-minute exclusive video of Keith rehearsing and preparing for his tour. Keith will then answer a couple of questions and perform an acoustic song. You will then be escorted back to the arena to enjoy the show!

HOW DO I REQUEST A BACKSTAGE EXPERIENCE?
Members must register at the designated time posted on the Tour page. Requests will remain open for 24 hours. Four (4) to Eight (8) members will be chosen at random. Visit the Tour Page often for updated information.

WHO IS ELIGIBLE TO ATTEND & HOW ARE THEY SELECTED?
Monkeyville members are chosen at random to attend each Backstage Experience. To be eligible for the random drawing, Members must register during the 24-hour time period designated for each show on the Tour page of keithurban.net AND be a current Monkeyville member at the time of the show.

Due to limited space, guests are not allowed to accompany Monkeyville members to the Experience. Winners attending the show with young children should arrange for alternate childcare. (Please note: Children under the age of 13 selected to attend an Experience may bring one adult escort.) All adults should be prepared to show a valid photo ID in order to gain entrance to the Experience.

HOW DO I KNOW IF I WAS SELECTED TO ATTEND?
Registration dates for each Experience will be listed on the Tour page of keithurban.net. Please refer to that page often for all of the latest information. All winning applicants will be sent a notification e-mail confirming they have been selected for the Experience. Applicants who have not been chosen, will not be sent any notification.

HOW MANY BACKSTAGE EXPERIENCES CAN A MEMBER ATTEND?
Each Monkeyville member is eligible to win one (1) Backstage Experience pass per membership year at a participating Keith Urban concert appearance. You may register for as many shows as you wish until you are selected. However, once your name has been drawn you will not be eligible to win another Experience until your next membership year begins. There is no guarantee that you will be selected for a Backstage Experience during your membership year.

IF I’M SELECTED FOR A BACKSTAGE EXPERIENCE, HOW DO I GET MY PHOTO OF KEITH?
Instructions will be emailed to you on how to retrieve your group photo with Keith.

IS THE BACKSTAGE EXPERIENCE HANDICAPPED ACCESSIBLE?
Every effort is made to ensure that each Backstage Experience will be able to accommodate members with limited mobility or who are in wheelchairs. If you are selected to attend an Experience and will need special assistance, please e-mail moderator@keithurban.net at least two weeks prior to the show date.

Backstage Experience
US and Canada Concert Dates

WHAT IS A BACKSTAGE EXPERIENCE?
The Backstage Experience is an event held at most Keith Urban shows exclusively for invited guests, including 4 - 8 Monkeyville winners! This is an opportunity to go backstage for a group photo with Keith, see a behind the scenes video of the making of Keith's Tour, and sit in on a special in-person acoustic performance by Keith! Personal cameras and items for autograph will NOT be allowed backstage.

The Backstage Experience consists of a group photo with the other Monkeyville citizens, then members will be escorted to the backstage room to watch a 15-minute exclusive video of Keith rehearsing and preparing for his tour. Keith will then answer a couple of questions and perform an acoustic song. You will then be escorted back to the arena to enjoy the show!

HOW DO I REQUEST A BACKSTAGE EXPERIENCE?
Members must register at the designated time posted on the Tour page. Requests will remain open for 24 hours. Four (4) to Eight (8) members will be chosen at random. Visit the Tour Page often for updated information.

WHO IS ELIGIBLE TO ATTEND & HOW ARE THEY SELECTED?
Monkeyville members are chosen at random to attend each Backstage Experience. To be eligible for the random drawing, Members must register during the 24-hour time period designated for each show on the Tour page of keithurban.net AND be a current Monkeyville member at the time of the show.

Due to limited space, guests are not allowed to accompany Monkeyville members to the Experience. Winners attending the show with young children should arrange for alternate childcare. (Please note: Children under the age of 13 selected to attend an Experience may bring one adult escort.) All adults should be prepared to show a valid photo ID in order to gain entrance to the Experience.

HOW DO I KNOW IF I WAS SELECTED TO ATTEND?
Registration dates for each Experience will be listed on the Tour page of keithurban.net. Please refer to that page often for all of the latest information. All winning applicants will be sent a notification e-mail confirming they have been selected for the Experience. Applicants who have not been chosen, will not be sent any notification.

HOW MANY BACKSTAGE EXPERIENCES CAN A MEMBER ATTEND?
Each Monkeyville member is eligible to win one (1) Backstage Experience pass per membership year at a participating Keith Urban concert appearance. You may register for as many shows as you wish until you are selected. However, once your name has been drawn you will not be eligible to win another Experience until your next membership year begins. There is no guarantee that you will be selected for a Backstage Experience during your membership year.

IF I’M SELECTED FOR A BACKSTAGE EXPERIENCE, HOW DO I GET MY PHOTO OF KEITH?
Instructions will be emailed to you on how to retrieve your group photo with Keith.

IS THE BACKSTAGE EXPERIENCE HANDICAPPED ACCESSIBLE?
Every effort is made to ensure that each Backstage Experience will be able to accommodate members with limited mobility or who are in wheelchairs. If you are selected to attend an Experience and will need special assistance, please e-mail moderator@keithurban.net at least two weeks prior to the show date.

Monkeyville VIP Meet & Greet
Germany, & UK Concert Dates ONLY

WHAT IS A BACKSTAGE EXPERIENCE?
The Backstage Experience is an event held at most Keith Urban shows exclusively for invited guests, including 4 - 8 Monkeyville winners! This is an opportunity to go backstage for a group photo with Keith, see a behind the scenes video of the making of Keith's Tour, and sit in on a special in-person acoustic performance by Keith! Personal cameras and items for autograph will NOT be allowed backstage.

The Backstage Experience consists of a group photo with the other Monkeyville citizens, then members will be escorted to the backstage room to watch a 15-minute exclusive video of Keith rehearsing and preparing for his tour. Keith will then answer a couple of questions and perform an acoustic song. You will then be escorted back to the arena to enjoy the show!

HOW DO I REQUEST A BACKSTAGE EXPERIENCE?
Members must register at the designated time posted on the Tour page. Requests will remain open for 24 hours. Four (4) to Eight (8) members will be chosen at random. Visit the Tour Page often for updated information.

WHO IS ELIGIBLE TO ATTEND & HOW ARE THEY SELECTED?
Monkeyville members are chosen at random to attend each Backstage Experience. To be eligible for the random drawing, Members must register during the 24-hour time period designated for each show on the Tour page of keithurban.net AND be a current Monkeyville member at the time of the show.

Due to limited space, guests are not allowed to accompany Monkeyville members to the Experience. Winners attending the show with young children should arrange for alternate childcare. (Please note: Children under the age of 13 selected to attend an Experience may bring one adult escort.) All adults should be prepared to show a valid photo ID in order to gain entrance to the Experience.

HOW DO I KNOW IF I WAS SELECTED TO ATTEND?
Registration dates for each Experience will be listed on the Tour page of keithurban.net. Please refer to that page often for all of the latest information. All winning applicants will be sent a notification e-mail confirming they have been selected for the Experience. Applicants who have not been chosen, will not be sent any notification.

HOW MANY BACKSTAGE EXPERIENCES CAN A MEMBER ATTEND?
Each Monkeyville member is eligible to win one (1) Backstage Experience pass per membership year at a participating Keith Urban concert appearance. You may register for as many shows as you wish until you are selected. However, once your name has been drawn you will not be eligible to win another Experience until your next membership year begins. There is no guarantee that you will be selected for a Backstage Experience during your membership year.

IF I’M SELECTED FOR A BACKSTAGE EXPERIENCE, HOW DO I GET MY PHOTO OF KEITH?
Instructions will be emailed to you on how to retrieve your group photo with Keith.

IS THE BACKSTAGE EXPERIENCE HANDICAPPED ACCESSIBLE?
Every effort is made to ensure that each Backstage Experience will be able to accommodate members with limited mobility or who are in wheelchairs. If you are selected to attend an Experience and will need special assistance, please e-mail moderator@keithurban.net at least two weeks prior to the show date.

You may change all your information, including your email address, by logging into Keith's site and visiting the Profile page. On the Profile page, in the left column there is a section titled "Control Panel". In that section, click on "Edit Profile". You will then be taken to the page where you can update your information.

We get a lot of email bounced back when we send out newsletters, VIP Backstage Experiences, and ticketing info. Please make sure your email address is typed correctly on every form you fill out. If you notice that your email is incorrect, please change it by visiting your Profile page and clicking on "Edit Profile" located in the lower left of the page. Also, please be sure to check your Junk Mail folder daily if you have one. Certain Internet Service Providers have very strong filters, making it difficult for some to receive legitimate email.

Please note that with rare exception, we may not respond to basic questions sent via email if the answer can be found here in the FAQ section.  If your question is not answered in the FAQs,  and it is IT or “Tech” related, you may send an e-mail to CustomerSupport@KeithUrban.net. If your question is Fan Club related, please send an email to Moderator@KeithUrban.net

If you have a question that needs immediate assistance and it’s a weekend or holiday, head over to the Topics area where many experienced community members are willing and able to answer any questions you may have.

Please mail all letters addressed to Keith to our mail box located at:            
            PO Box 40725
            Nashville, TN
            37204-9998

Mail that requires forwarding will be complied and sent to Keith's management.

Keith Urban's official street team is free to join! You can sign up by going here:
http://www.keithurban.net/streetteam_join.html

There are tons of videos, located in KU Tube, that are exclusive to Monkeyville Members only.

TERMS AND CONDITIONS FOR VIP TICKET SALES THROUGH KEITHURBAN.NET MEMBERSHIP
The following policies apply should you purchase of tickets using your Monkeyville membership through Ticketmaster.com. These policies are subject to our Terms of Use. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue, ticketing agent or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event. Please note, Monkeyville memberships are non-refundable.

TICKET LIMITS
Login to Monkeyville at keithurban.net to retrieve your personal Pre-Sale Passcode on your profile page! This code is unique to you and can be used to gain access to the Monkeyville exclusive pre-sales opportunities on Ticketmaster.com. Your passcode will allow you the opportunity to purchase up to 20 presale tickets to participating shows on Keith's tour. There is a maximum purchase of four (4) tickets per member for each show. There is no limit to the number of times you can use your code, but you may not purchase more than 20 tickets during the pre-sales for this tour.

TICKET AVAILABILITY
Ticket availability is subject to change. Pre-sale ticketing through Ticketmaster allows the opportunity to purchase tickets before the general public. Not every city may be involved in the pre-sales. Monkeyville does not control the number of tickets or the specific location of seats that are made available for purchase. Location of seats is not guaranteed and can vary by venue. There are a limited number of seats designated for Monkeyville members at each participating show and they do sell out. When purchasing tickets through Ticketmaster, you will know where your seats are located before you make the purchase.

TICKET RESALE
We work directly with Ticketmaster to prohibit the resale of any tickets for more than the original purchase price. If in good faith we believe you are profiting by reselling, trading, or brokering tickets purchased to Keith’s show, we may at our sole discretion report the incident to Ticketmaster and cancel your membership to Monkeyville without refund. We reserve the right to cancel your membership without notification. We reserve the right to investigate all orders suspected to be in violation of this policy. KeithUrban.net Administrators BubbleUpLTD will be the final authority on interpretation of the rules in this policy.

Login to Keith's site as a Monkeyville member to retrieve your personal Pre-Sale Passcode on your Profile page! This code is unique to you and can be used to gain access to the Monkeyville exclusive pre-sales opportunities on Ticketmaster.com. Your passcode will allow you the opportunity to purchase up to 20 presale tickets to the Tour. There is a maximum purchase of four (4) tickets per member for each show. There is no limit to the number of times you can use your code, but you may not purchase more than 20 tickets during the pre-sales for this tour.

Check out the TOUR page regularly to find out when pre-sales begin for each show. So login to get your code, and then click the "Buy Tickets" link on the TOUR Get Closer page at the designated time to buy your tickets for the Tour.

PLEASE NOTE: Some pre-sales do not require the Ticketmaster pre-sale code. Visit the Latest News page for information related to pre-sales separate from Ticketmaster.

We’re sorry, but we must uphold the policy of one VIP Backstage Experience per person, per the one-year period of your membership.

The system will not allow more than one member to share the same email address, but you may obtain one free, either through your own ISP or a service like Yahoo.com, Hotmail.com or Gmail.com. If you have other problems signing up a friend or family member, such as difficulty with a credit card, etc., please contact customersupport@keithurban.net

No, sorry, each community member is allowed one (1) VIP Backstage Experience per year. If you would like a friend/parent/spouse to attend the Backstage Experience with you, he or she will have to have his/her own Monkeyville membership and will have to submit a separate Backstage Experience request.

We get a lot of email bounced back when we send out newsletters, VIP Backstage Experiences, and ticketing info. Please make sure your email address is typed correctly on every form you fill out. If you notice that your email is incorrect, please change it by visiting your Profile page and clicking on "Edit Profile" located in the lower left of the page. Also, please be sure to check your Junk Mail folder daily if you have one. Certain Internet Service Providers have very strong filters, making it difficult for some to receive legitimate email.

The Monkeyville Community is based completely online, removing the need for physical mail. All Monkeyville benefits can be accessed directly from KeithUrban.net - No packets will be mailed out.

Once you've joined Monkeyville, you will have immediate access to ALL Online Community benefits. Log in to the site and exclusive content will automatically display on the pages of KeithUrban.net.

Join the online community by visiting the Join page. Members gain full access to all online community benefits immediately upon completion of the registration process!

To find your membership expiration date, sign in to KeithUrban.net and review the details in the left column of your Profile page.

A one year subscription to the Keith's Monkeyville Community costs $25.00.

Once you've joined Monkeyville, you will be able to log in to the website from the upper right-hand corner of any page on KeithUrban.net. After you have logged in and begin to browse the site you will automatically be able to see exclusive material!

If you are having technical problems or questions, please email your concerns to CustomerSupport@KeithUrban.net

You may change all your information, including your email address, by logging into Keith's site and visiting the Profile page. On the Profile page, in the left column there is a section titled "Control Panel". In that section, click on "Edit Profile". You will then be taken to the page where you can update your information.

All Topics are fully moderated and you are encouraged to report any posts that you find objectionable or inappropriate. Please e-mail any of those concerns to Moderator@KeithUrban.net with "TOPICS" in the Subject line. Concerns will be reviewed and addressed as appropriate directly with the member who made the post.

We are sorry but we will not cancel and refund an existing membership when a bundle is purchased afterward. Please use the bundle that you bought from Ticketmaster to extend your membership or give as a gift to a friend or family member.

Ticketmaster is pleased to announce new nationwide toll-free numbers to help ensure the fans get easier access to purchase tickets and to great customer service. The new toll-free numbers are:

National Toll Free SALES number: 1-800-745-3000
Consumers can use this number to purchase tickets to any events in the continental United States, no matter what their location is. The system recognizes where in the United States the caller is calling from so all local prompting or messaging will still work.

National Ticketmaster Express number: 1-866-448-7849
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week! This self service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Customer Service number: 1-800-653-8000
This is an easy access number that directly points customers to customer service for support on previously place orders.

The following policies apply should you purchase of tickets using your Monkeyville membership through Ticketmaster.com. These policies are subject to our Terms of Use. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue, ticketing agent or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event. Please note, Monkeyville memberships are non-refundable.

TICKET LIMITS

Login to Keith's site as a Monkeyville member to retrieve your personal Pre-Sale Passcode on your Profile page! This code is unique to you and can be used to gain access to the Monkeyville exclusive pre-sales opportunities on Ticketmaster.com. Your passcode will allow you the opportunity to purchase up to 20 presale tickets to the Tour. There is a maximum purchase of four (4) tickets per member for each show. There is no limit to the number of times you can use your code, but you may not purchase more than 20 tickets during the pre-sales for this tour.

TICKET AVAILABILITY
Ticket availability is subject to change. Pre-sale ticketing through Ticketmaster allows the opportunity to purchase tickets before the general public. Not every city may be involved in the pre-sales. Monkeyville does not control the number of tickets or the specific location of seats that are made available for purchase. Location of seats is not guaranteed and can vary by venue. There are a limited number of seats designated for Monkeyville members at each participating show and they do sell out, therefore pre-sale tickets are not guaranteed. When purchasing tickets through Ticketmaster, you will know where your seats are located before you make the purchase.

TICKET RESALE
We work directly with Ticketmaster to prohibit the resale of any tickets for more than the original purchase price. If in good faith we believe you are profiting by reselling, trading, or brokering tickets purchased to Keith’s show, we may at our sole discretion report the incident to Ticketmaster and cancel your membership to Monkeyville without refund. We reserve the right to cancel your membership without notification. We reserve the right to investigate all orders suspected to be in violation of this policy. KeithUrban.net Administrators (BubbleUpLTD) will be the final authority on interpretation of the rules in this policy.

Most likely Ticketmaster. This is because the venue, in most cases, have exclusive arrangements with Ticketmaster to facilitate the ticketing for all the building's events (including sports events, music shows, etc). This is not something that the Artist controls.

If you know Keith is coming to a city, but the date isn't on the tour page, its likely that the date isn't officially confirmed yet. This is usually true for dates further away in the schedule. We recommend keeping an eye on the tour page, or calling your local venue (where the show is scheduled to occur) for updates.

Keith is constantly adding new dates and locations to his tour. The TOUR page has the most up-to-date listing of all Keith's dates, so if your city isn't listed, keep checking back.